Desktop and LAN Support provides IT support to many Central Administration and other Harvard departments via service contracts.
| A DLS service contract provides DLS client departments with several Benefits of Service including: |
- An alternative to one or more dedicated IT position(s) in each department
- Purchasing and installation of computer hardware and software
- Management of software licensing
- Computer equipment life cycle management and inventory control
|
| DLS Support Technicians work full-time, undergo regular training and collaborate on problem solving benefiting all DLS client departments. |
| |
DLS Support Technicians provide on-site and remote technical support of: |
For current DLS Policies and Procedures, please click the link below:
http://www.uis.harvard.edu/support_services/policies.php
|
| |
| For more information about becoming a DLS client department, please contact the
DLS Help Desk by calling 617-495-8411, or
via email sent to dls@harvard.edu
|
